NO LEAD TIME ON CALLS LOGGED

It is with so much sadness that everytime I need to be assisted with my queries with urgency that I need to resort to writing a bad review here. Capitec Bank's service when it comes to keeping its clients in the loop about their logged queries is very poor.

Each time I have ever logged a query I had to call in every 3rd day because an agent helping me over the phone would say my query should be resolved with 3 working days. And in order to be assisted I've always had to resort to writing a review here.

I logged a call on the 25th of Jan and still there hasn't t been any news whatsoever, every time I have called in I've been told that they don't know the lead time and I should wait for an sms for the outcomes and I have been waiting.