no lead or communications with our ***** case

I'm really not happy with your banking services, I have been ****med R170 000 by one of your account users, I submitted all the documentation as required for your forensic department and haven't heard from you since and it seems you no longer want to help me with the request hold their account to refund me, on top of that you haven't informed me bout my investigator or what so ever, the capitec consultant and I have been calling you with no response. I am a 26-year-old fashion designer with a clothing brand company with 20-30 employees this money was supposed to help us expand income source and to expand the company, now since my employees have lost their jobs this lead to my depression that caused an accident of which I was planning to sell it to fund my employee's salary and production incentive,I'm losing hope and my staff needs me... please help me my company is at risk.