NO justifiable answers!!!!

After 2 reviews - still NO answers, besides that they are not going to refund without giving a justifiable explanation. I want Capitec to explain to the public, why a person going to a Capitec Bank teller to draw money and get his card withdrawn, due to no fault of his own, cancels the transaction numerous times, just to be safe and only moments later discovers that transactions was done on his account even though the card was lying at a capitec branch. What bank expects the client to pay for ***** that was done to their machines or system? Its the bank's responsibility to safeguard the client's capital they entrusted on to them and to rectify and reimburse the client if it is clearly not the fault of the innocent victim. We are truly very shaken up, by the bank giving this poor pensioner the run around and if there is no real effort by the bank, to rectify this injustice, there is no reason why any of our friends or family or colleagues should be entrusting such a bank with our hard earned money. Please give us some answers.