1 reviews | Active since Aug 2016

13 Oct 2022, 08:43

No joy with application!

I app**** for a Credit Card almost 2 weeks ago. I was contacted immediately and told to email supporting documents which I did immediately. Last week Thursday I was contacted again and told I will have a decision by the end of business day, latest Friday morning. I then received two more calls from different agents asking if they can assist with my application. So now, it seems the right hand doesn't know what the left hand is doing. When I told the second caller that I'm getting really frustrated as it seems like no one knows what they are doing, she put the phone down in my ear. The first caller did not even bother to phone me back after "investigating" what was happening.

Since then it's been all silence.

You were very quick to get my business but absolutely useless with following up.

Looks like you don't want my business anyway.

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Replies (1)
Capitec Bank
Capitec Bank's reply13 Oct 2022, 08:44
Official
Good day Michelle

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank