1 reviews | Active since Oct 2018
No Internet Banking For Days
On Thursday my Internet banking, mysteriously, would not allow me to log in! It told me the login is incorrect, so I phoned Capitec and was told that I need to go in to the branch, so I did that.
At the branch, an agent and the branch manager spent 2 HOURS trying to resolve the issue, which mostly involved them talking to the "help desk". The help desk are apparently COMPLETELY USELESS!!! They were unable to resolve the login problem! I left the offices since since I didn't have more time to waste. I was told the the issue would be "escalated".
On Friday I received an e-mail from Capitec saying that they will resolve the issue by next (now this) Thursday, and that I can 'track their progress on WhatsApp'. Well I don't use WhatsApp so I don't know whether or not they are making any progress.
Today I receive a phone call from Capitec's complaints department, presumably due to my branch laying a complaint on my behalf. I was out and not infront of my computer so the agent asked what time he could phone. We agreed on a time but he did not phone me back.
I have no access to Internet banking and Capetic doesn't seem to be able to figure out why.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
The problem as has been identified as being with the key ring token generator that Capitec provided to me. When I was in the branch, they wanted to replace but they said they had no stock of these devices and that they would need to get one for me; however Capitec had THE AUDACITY to want to CHARGE ME for a new one! (The one I have now is only a few months old.) You can't provide me with faulty devices AND THEN want to charge me for a new one when *YOUR* DEVICE FAILS!!!!!!
Now I am hearing from the person who phoned me that, apparently, Capitec has "discontinued" it's key ring token generators, but that the agent is trying to find me a new one somewhere.
What now, Capitec? Are you going to DO SOMETHING for a change?
The problem as has been identified as being with the key ring token generator that Capitec provided to me. When I was in the branch, they wanted to replace but they said they had no stock of these devices and that they would need to get one for me; however Capitec had THE AUDACITY to want to CHARGE ME for a new one! (The one I have now is only a few months old.) You can't provide me with faulty devices AND THEN want to charge me for a new one when *YOUR* DEVICE FAILS!!!!!!
Now I am hearing from the person who phoned me that, apparently, Capitec has "discontinued" it's key ring token generators, but that the agent is trying to find me a new one somewhere.
What now, Capitec? Are you going to DO SOMETHING for a change?