No international support

I have had my Capitec account for 3 years now, I have never had a problem with them. They are brilliant when in South Africa. However, I have been travelling for 4 months now and before leaving SA I was assured I would have full international support. Unfortunately this was not the case, my card was blocked so i could not make any online purchases (very inconvenient when wanting to purchase flight tickets). Then money was taken out of my account, I complained and an employee responded to me and then just left me hanging with no information. Thereafter about five other employees emailed me asking for the same information but no action or reassurance was given. Instead most of the employees spoke to me like they were doing me a favour. I am done with this bank, cannot wait to get back to SA to close my account.