1 reviews | Active since Jan 2018
No interest to assist!
I have had a query with regards to a cash deposit (once again) and no one has been able to assist me with my inquiry. I contacted Capitec on Thursday 25/08/2022 and spoke to a lady that logged my case and told me that someone would be in contact with me within 24-48 hours. I waited and nothing.
I called in Saturday and was told to wait as it was still being looked into. It is now Monday, I got in touch with a consultant via Facebook who told me I was to call AGAIN and find out what was happening knowing very well that the Capitec line uses airtime which is such an inconvenience when one runs out as it means you cannot call them again.
Even after I have expressed that no one has been in contact instead I got a survey this morning for what when I have not been assisted!!! it is really upsetting that every time it is a money issue Capitec tried to avoid the situation and probably hope you will forget about it and have them not do anything about it when I am the one at a deficit here,
I am really sick of this now!
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Why does it take getting this far in getting someone to be in contact when the proper processed could have just been followed. It's like one needs to come here first before anything happens which is really horrible customer service guys, its bad.
Why does it take getting this far in getting someone to be in contact when the proper processed could have just been followed. It's like one needs to come here first before anything happens which is really horrible customer service guys, its bad.