1 reviews | Active since Nov 2014
No interest in helping
This morning I went by Capitec Protea Glen. I greeted nicely by the door before they could attend to my query the assistant at the door wanted to finish his chat with his friends, they even yelling and making jokes with each other while I was standing there.
He then decides to attend me and tells me systems are offline. Instead of me just waiting for him while he finished his business I could have left long ago since the systems were offline.
He even gave me the wrong information. Luckily I decided to double check with the call center what I needed and they helped or else I would have been stranded the whole day.
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
I acknowledge your posting, and have referred it to Cornelius Maeane for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Cornelius Maeane for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank