MS
Moeder S

1 reviews | Active since Jan 2015

25 Sept 2018, 02:16

No interest

The beginning of this year I opened up a fixed account with them for a year’s savings. 5 to 6 to I realize that my money is not growing, went to the branch to go and enquire. To my surprise I find out that the little interest is going into my savings account?. Why would I save and require Capitec to pay the very little interest into my savings account? That interest does not even make a difference in my finances! That person who opened my fixed account needs to answer on why did he choose that option on my behalf. Honestly there is no reason now for saving if I won’t get interest. Why would Capitec let poor people down?

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Replies (2)
Capitec Bank
Capitec Bank's reply25 Sept 2018, 10:43
Official

I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply01 Oct 2018, 13:48
Official

Good day

As discussed telephonically, I confirm the matter has been dealt with and resolved.

Complaint Management

Capitec Bank