No idea of banking....Pathetic...****ITEC

A ********** transaction was done on my account on Friday and about 5 minutes after getting the sms notification I call the contact centre who proceeds to stop my card and "escalate" the issue. The agent on the other hand after trying to convince this girl that I know nothing about the transaction proceeds to make ME feel like I did something wrong. Timeframe given...24 to 48 hours before monies are reversed back to my account. Come today, Tuesday, and the money has been paid to the merchant. I call the contact centre again and get told that there is NO trace of the call I made on Friday. So this needs to logged again...but not as an unathorised transaction but as a reversal from the merchant for which I must now pay. Ref: ********** 9.