No hope for the little person

I have phoned Capitec in March 2020 for a settlement amount on my loan that I have with Capitec then came the lockdown and still to date am waiting for an response as as my balance at that stage was less than r 1800 now I see the balance more than r3000 what the hell. This was also not the first problem I have had with Capitec as I was medically boarder and went to the branch in Scottsville that is closed now the staff told me what I must bring I did do that but to my discuss I was told the wrong thing and thus this became my problem as Capitec told me that info was wrong and the life insurance that covers me for this did not payout as a result of negligence from the staff in that branch. I think this is really a disappointment and to think I sent a lot of people to them to use as a bank. Hopefully now sumone will do the wright thing let's see