No honesty, service, or help. Terrible.

I'm in USA and asked Capitec to keep my savings account open even if I dont use it too regularly. I have sent money to the account from time to time. I recently logged into my Capitec Internet banking and noticed the savings account had disappeared. I wrote an email addressing my concern and providing all my details and personal information. I received an email (Incident# ********** 2) back from "Keenan Van Reenen" (Agent: Service Admin BSC: Service Admin) saying my account is dormant and requested my Skype information and further information (which have already provided in my initial email to Capitec) to further help me which I immediately provided yet I haven't heard back from Capitec in almost 2 weeks at this time of writing.

There is absolutely no regard for the urgency and importance of my simple banking needs. There is a major lack of communication. I have simple banking needs and Capitec is just not keeping to their word or helping.