No help, yet docs have been sent. Bad customer service

trying to get my name cleared as it reflects i am under debt review, and i am getting no help. My debt counsellor has sent documents for this to be done. I went into the Loch Logan branch on the 26/02/2026(the only thing I am getting is attitude from consultants and no feedback). Called their call centre and was informed it only takes 48 hours and till to date nothing has been done. There's no one to speak directly about this matter and resolving it. On 25/04/2026 I am still trying to call they're call centre and i am being transferred from 1 person to another. No one is willing to assist me and what makes me more furious is the i dont care attitude of their consultants. If i need to take legal action against you guys inform me(this is not a threat, but a promise), as I am sick and tired of your incompetence, cos my counsellor has sent all the required document. I am frustrated