ZD
Zim D
1 reviews | Active since Apr 2019
28 Dec 2021, 12:36
No help with unprocessed transactions
How long does it take for Capitec to resolve/process unprocessed transactions. I just called your customer care now to enquire about unprocessed application on my account for uber ride I had requested but never took(either got cancelled or didn't get a driver) but the amount was taken out of my account? I had enquired with Uber and they told me to they has voided the amounts but on my Capitec bank they remain unprocessed....Can I have an answer to this cause I need my money ASAP....Also the agent I spoke to was so rude and impatient......
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
28 Dec 2021, 13:00Good day Zim
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Dec 2021, 13:00
Official
Good day Zim
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
ZD
Zim D's updateReviewer Update
29 Dec 2021, 22:06Still waiting to be contacted
ZD
Zim D's update29 Dec 2021, 22:06
Reviewer Update
Still waiting to be contacted
Capitec Bank's replyOfficial
23 Feb 2022, 09:45Hi Zim
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply23 Feb 2022, 09:45
Official
Hi Zim
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank