No help whatsoever!!!Money lost! Moving to Standard Bank

Problem started on Monday 8th of August 2022, when I tried to purchase a Xbox Series S game 'Insurgency Sandstorm: Gold Edition with R686.95 price tag(40% discount). On the purchase screen it said ''something went wrong, please try again" I then tried two more times, and "something went wrong please try again"popped up again and again.

The money however was deducted 3 times out of my Capitec Savings account @x2 R686.95 and 1x R0.40, without me knowing.My Xbox Billing order history doesn't show of any purchases made.

On my Capitec Banking app the purchases can be seen and on a statement emailed to me.

I spoke to Microsoft South Africa twice and they assured me that problem is with Capitec. However when I phone Capitec about this enquiry they pass the bucket back to Microsoft South Africa. The lady on the call center wasn't helpful al all.

Now I am stuck with R1400 lost and no game received at all. I'm in the middle of a blame game between Microsoft South Africa and Capitec.

I am moving to Standard Bank, after 6 years of being a Capitec user.