No help whatsoever

i called the stupid bank to get something as simple as a statement, i was sent from pillar to post and this is not the first time, the first few time i was sent to the branch only for the branch staff to contact the same call centre that sent me to the branch

there seems to be a lack of understanding as to who does what because other times when i do call the statement is sent to me without hustles.

i dread calling this bank as they are not helpful at all.