No Help Offered

I have been a loyal customer at Capitec Bank for a couple of years now and I have never been so disappointed in the assistance I have recieved. I lost my job at the end of July 2018. I have been trying to make an arrangement to have my account frozen and apparently that isnt a option. I have never missed a payment and now that I am asking for assisntance because I no longer have a income, nothing can be given to a loyal customer.