1 reviews | Active since Oct 2016

28 Feb 2023, 01:06

No help from the branch and ****med also

I wanted to transfer money to my sister's account and mistakenly I put 1 wrong number and the money went to someone else, tried to call the number and it says that the number doesn't exist, went to the branch today and I was told to contact center called the number and it's ringing, I tried to call with different numbers and still the number doesn't exist, I was told by the agent that I must call the number, I was so frustrated then I sent them a message on Facebook to complain and unfortunately the ********** saw an opportunity and I was also ****med as I want to get help thought other channels as the branch did not assist me, I'm so angry and will close my account and my family will also close their account and move to another bank where they will take their customers seriously

0
Replies (3)
Capitec Bank
Capitec Bank's reply28 Feb 2023, 06:43
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
's update28 Feb 2023, 20:55
Reviewer Update
I went to the branch in Rustenburg town again today and they told me the number that I transferred the money into is ringing, how I don't know cause I tried calling the number with different phones and the phone number doesn't exist, I was told that they can see the money and they froze it until I get hold of the person the money went to, please I really need that money as I have to get medication for my dad as he has Gangrene and they had to cut his feet last week, we need that money please, Capitec I beg you, I have been a loyal client for decades and my whole family using Capitec but I just did a one mistake and put the wrong number as we are going through a lot because of my dad's surgery, we are human beings we do mistakes but not purposely, if I don't get any help by the end of the week I will have to lay a complaint with the Ombudsman. Please assist.
's update03 Mar 2023, 10:45
Reviewer Update
Capitec I'm still waiting for the assistance