No help from forensics

I have been a victim of *****. I was looking for accommodation for the Easter weekend. I paid for the accommodation and have since not heard from the supplier. I called Capitec and asked if they could assist in getting my money back. They told me to open a police case. I transferred the money to an FNB account. I called Fnb and they told me that the forensics department from my bank needs to contact them before they can take action. I have done everything capitec asked and to date nothing has been done. The only person helping me was the manager at the ****arney branch. She went the extra mile to make sure I am heard. Thank you for that.I am very disappointed with the forensics department for not even attempting to assist me.