No help from client care services

To whom it may concern.

I am a South African Capitec account holder currently residing in Ghana. I am studying in Ghana and have been here since December 2015.

On the 6th of December 2016 I attempted to withdraw money from a Ghana Commercial Bank ATM in Mampong Akuapim. The ATM did not give me money but my account was debited. The amount was R2000.00 (660.00GHC). I emailed client care to place a complaint on the 6th of December 2016 at 8:26pm (The same email address I had used for correspondence regarding an identical incident on the 10th of August 2016). However. I did not receive a response.

Now on the 29th of August 2017 I experienced the same thing at a different branch of the same bank. I attempted a withdrawal of R2000.00 (660GHC) from a Ghana Commercial Bank ATM this time in Akropong Akuapim. Again the ATM did not give me money but my account was debited.

I need your speedy assistance please on these two claims. You can contact the Ghana Commercial head office on +233 30 ********** & +233 30 **********

Distressed customer M.P Manamela (miss.)