No Help From Capitec Bank Branch 2367

I write this review with raging disgust, hatred, anger and disappointment because of the bank I'm using (Capitec Bank Branch 2367).

I've been going in and out of that branch for four weeks now and with each visit, I get the same old stories that they can't assist me right now, the matter will be escalated to specialists, or the matter has been escalated to the regional manager, I should come back in two or three days, they'll have feedback then. When I go back, they tell me all sorts of stories about the bureau and my account. When I tell them to fix it, they tell me there's nothing further they can do and I'm still not assisted because my account still frozen, I can't assess my money and we're approaching the month end where my money always gets paid to this account.

The staff in that branch have no sense of urgency or help and they clearly have no patience. They'll always try to assist me fast so I can leave. So I urge to be aware of this Capitec Bank branch because they have no sense of helping out customers.