No Help

I transferred monies from my ABSA to a Capitec account by mistake. I contacted ABSA and Capitec immediately, I was told that ABSA needs to request a refund from the Capitec customer. I when into Capitec Midlands Mall branch, just to be told I need to contact the customer. I do not have any info of this person, and they did not assist me in any way. My attorney wrote a letter to Capitec, but to date I have not had any feedback from Capitec regarding this matter.