No Help Available

Hi, I have made an immediate payment from Capitec to a different bank , however we unfortunately got one digit wrong with the account number. After numerous calls to customer service they tell me that there is no way for them to request a reversal of this payment. I have spoken to the receiving bank and they can track the payment , all they require from Capitec bank is an email requesting the reversal. There is apparently no way to either send the email or do any sort of request. I realize the fault is on our side for getting a digit wrong on the intended account number but find it ridiculous that there is no way to reverse this payment. Or a way to contact the person that received the payment to request a reversal. Not sure what to do next