No help and poor service no help from complaints

image Hello KHALIEL AHMED HOOSAIN

Thank you for taking my call. I hugely appreciate your patience whilst I was resolving this matter for you.

As discussed on the phone, we unfortunately cannot assistance and you’ll have to reach out to Travel Insurance Consultants.

There details are as follows:

www.tic.co.za

Contact Number: *** Office hours:(GMT +2) Mon Tue Wed Thur Fri: 08h00 - 17h00

I realise my feedback is not the outcome you wanted and am truly sorry. Whilst the case is now closed from our side, if you want to take this matter further you have the option to refer the case to the National Financial Ombud Scheme of South Africa.

Details of National Financial Ombud Scheme:

Telephone Number +***0

Email ***

Website www.nfosa.co.za

Details of FAIS Ombud:

Telephone Number +***0

Email ***

Website www.faisombud.co.za

The complaints handling process explaining how disputes will be resolved between Capitec and you, is available at www.capitecbank.co.za/.

Regards,

Calino Van Der Ross Consultant: Complaint Management Complaint Services A close-up of a logo

Description automatically generated T +***4 M +***8 GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535 image

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