NO HELP!

I took a policy with them, tried to cancel it but was unsuccessful. the first payment was missed, I figured it had lapsed, turns out not, they then debit my account and I cannot dispute it because they debited from a Capitec account. If it was another bank I would be able to dispute the debit order. I call them only to be told they cannot refund my money, I ask to speak to a team leader and they hang up on me. Like straight hang up on me, I call back and the refuse to give me the agents surname. This Siphamandla is the worst customer service rep ever and I want my money back. Then there is Asande, says that a Team leader will join the call shortly then says Good bye. Capitec really needs to train their people cause this service is messed up.