No Help

So i required a bank statement and i called the call centre with the mind set that they will help me. well i go through the internet/cell phone banking department the guy says i must use my account number to login, yet i advised him that i know I'm not registered for internet banking. i call back to advise him it didn't work and he says to me point blank he cant help me and i should go to the bank. i then call again to check if somebody else could help me and the lady i spoke to me says oh they don't email bank statements anymore, i mean like seriously which bank don't email statements let alone they cant help you with the internet banking, why is that everything that one would require you have to go into the bank, why cant Capitec as a big bank help in some way and stop putting they customers at an inconvenience to keep going to the bank. i honestly feel that they should look into this and teach their call centre agents customer services.