No help

Capitec claim on their website to respond within 24 hours. It has been almost 27 hours and I've had no response. My issue is posted below: received a message from capitec regarding my tax free account regarding the "refixing" of my account to secure the interest rate. The account only reaches maturity in January however I received the message on the 12/12. My issue is that the account can't be fixed on the app which during the current Covid-19 pandemic I find highly disturbing as it forces people into the branch and potentially puts them at great unnecessary risk. My second problem is that I went into the branch at Hemmingways in East London and was told I can only fix the account again upon the account reaching maturity. I was never informed of this in the message I received nor when I contacted capitec telephonically regarding this. Now when I do fix the interest in January I will receive a lower interest rate which I find ridiculous because I would like to fix the interest rate now. My third issue is that the staff at the branch didn't sanitize the finger scanner before I used it or after. Also she took my card to swipe and didn't sanitize her hands, when I asked for sanitizer so I could sanitize my hands and card when she returned it to me, she laughed at me for asking for sanitizer. I find this all highly concerning.