SM
Sma M

1 reviews | Active since Jan 2015

23 Mar 2015, 21:17

No help

On the date 19/01/2015 I was in my vehicle driving, when I received a notification that a purchase had been made with my card even though I was in the car and had my card with me.<br> Again on the dated 21/03/2015 I received another notification on my cell phone that a purchase of R300 was made at Truworths and I received this notification whilst I was in the house I immediately called Capitec Customer care to block my Global One bank card because transactions were done without my knowledge and whilst I had my card in my position.<br> On the 22nd I then went to Capitec branch in Fourways to assist me, the consultant informed me that an investigation was launched. O the 23rd of March I called in to Customer Care and was told that my money was not going to be reimbursed because the purchases had been done with my pin, I feel exploited by the bank I trusted. I do not know how someone has access to my pin and I was not assisted but just told that I was not going to be reimbursed. I have had to pay R50 to get a new card and I do not feel my money is safe or secure, I am terrified that when my Salary is paid in this week onto my account, my account will be cleaned out. Please Help!!!

0
Replies (1)
Capitec Bank
Capitec Bank's reply24 Mar 2015, 08:02
Official
Hello Smash1989,

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Bianca Pieterse
Complaint Administrator
Capitec Bank

Best regards,