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mA
maghen A

1 reviews | Active since Sept 2024

04 Sept 2024, 18:46

No help

Absolute worse bank , two unauthorized transactions went off on my account and I called in to report it as fruad.I called in and physically went into the bank to ask assistance they tried to make me feel like I knew who authorized the fruad transactions and kept on asking me if I suspended my account I spoke to 4 consultants in total and none of them logged or told me that on the system it is logged as a civil case leaving me in the dark with regards to the progression or status of the investigation just continuosly asking me if I suspended my account which they can check on their system themselves they were no help with regards to trying to check where the withdrawals were made and who the other money was sent to on my account because I no longer had the app because my phone was ****** and I suspended the app and card.i was even asked by one consultant whilst asking for assistance if I knew who stole my phone making me again feel like they are trying to claim I know who authorized the transactions on my account.

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Replies (5)
mA
maghen A's update04 Sept 2024, 18:53
Reviewer Update
I no longer feel safe having money in this account if it is this easy for outsiders to get into my app
mA
maghen A's update04 Sept 2024, 18:54
Reviewer Update
and the consultants are no help when assistance is needed
mA
maghen A's update04 Sept 2024, 18:54
Reviewer Update
I will be changing banks
Capitec Bank
Capitec Bank's reply04 Sept 2024, 20:39
Official
Good day Maghen, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
mA
maghen A's update08 Sept 2024, 09:44
Reviewer Update
Thank you for calling me back but AGAIN you guys were absolute no help and I will continue reviewing your business/company badly until I speak to someone that understands me and that I can understand or give me better light of the situation or I can just take it to other social platforms where I can get advice about this situation, your complaints consultant got back to me and apparently there aren't any cameras at your atm when I asked if they could perhaps check on their side because I have all the details like which atm and the date etc , how unsafe for your customers when they are doing withdrawals at your ATMs smh.It is like you train your consultants to say the same thing because I literally heard the same thing again with the 6th consultant that called me.What do you mean there's nothing you can do because the transactions were done via the banking app , it's YOUR companies banking app it's a link to your business.Its a nonchalant matter to you because it did not happen to you but imagine them *****ing such a amount out of your bank account