1 reviews | Active since May 2016

19 May 2016, 07:23

No held indeed

<p>Good day all,</p> <p> </p> <p>I wanted to make a payment on payfast, but my card was not authenticated to do online transactions. I phoned Payfast to find out what to do. They told me to phone my bank to have the card authenticated for 3D secure. I phoned Capitec Bank and they told me I cannot have it authenticated over the phone, i need to go to the branch to have it done. How can I do that if the Branch is closed for renovations and will only be open in a months time. Now I have to drive 92km to the next town to get it done. This is absolutely absurd.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply25 May 2016, 13:51
Official

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,