No happy at all of what Capitec Bank is doing as a client for many years

Despite Capitec opening a formal complaint (Case ***) and advising that the matter would be resolved within a day or two, I have received no feedback to date.

I have followed up multiple times with Capitec Complaints Management with no response. Due to continued non-response and the serious impact this unresolved handover flag has on my credit profile, I have now formally escalated the matter to:

The National Credit Regulator (NCR)

The Ombudsman for Banking Services

I am still awaiting either:

Documentary proof of the alleged loan and debt sale, or

Removal of the handover flag, as the alleged debt buyer has confirmed they have no record of this account.

I request urgent intervention from Capitec senior management.