No Good Service

i am very disappointed with service i received from Capitec Bank,i have been given a run around for my money . i did an immediate payment on the 30th of June 2020 till this day the money has not reached to my beneficiaries bank account, i have been calling almost three days now the call centre agent promising that the matter will be resolved. i even tried emailing their manager but its unfortunate that their Agent are giving wrong emails address when i needed to escalate the matter.i feel that the is no sense of urgency, and i feel that people should now track their transfers because we are being charged immediate payment fees but the services are not being delivered. it saddens me that i now have to beg the bank to at least return my money back to my account since the transfer has not been delivered to my beneficiary and it was very critical for the money to be delivered on that day with immediate effect . now we are in difficult times call centre Agents should be able do deliver Good service and will avoid people going to the Branches with this pandemic going on. we are entitled to receiving Good Service no matter where we are. i don't believe that one need to report to the Branch in order to get Good service especially when you are paying Bank charges monthly.