No Good Capitec Cards

It will now be the 3rd time that I will have to get a new card due to faulty or defective card, and everytime I get charged R80? What is going on with the quality of your cards Capitec? My previous card chip fell out, and my current card, which I hardly use, as I pay most things from my account, just stopped working?? Is this a money making racket? Let me just mention that it is through no misuse or damaged causes by myself, because as we all know, that will be the go to explanation. As stated before, my card is mostly in a safe place because I do 90% of my transactions on my app. I am waiting for a very good explanation....