No funds received at capitec atm

I logged a complaint with the contact centre on 25/09/2018 for Cash of R200.00 which was not dispersed on 23/09/2018 @ approx 11:37am - sms Ref: DNR Tokai Centre Tokai 09ZA. There was no reversal of this amount on my statement and each dispute has been declined. Cash of R200.00 was dispersed on 23/09/2018 @ approx 11:56am - sms Ref: ATM Steenberg Cape Town 09ZA.

There are apparently no cameras at the ATMs as per Capitec consultant. My father called on the 23/09/2018 when the cash was not dispersed and to date no one called him back.

I need this matter to be investigated and proof to be sent that the cash was received by my father as he did not get the physical notes out of the machine.