No follow up on process on logged issue

I have been in contact with Capitec regarding a person using my credentials to open an account at Capitec, the last feedback or contact made by Nazeemah van der Linde was in January 9 2015 following email communication. Since then its has been two months of no update or progress on the issue, I can understand if Capitec are reluctant to remove the impostors account form their bank because someway he/she is a customer bringing revenue. All I really want is assistance in stopping the impostor from damaging my credit profile. See below last email from Capitec<br> <br> <br> <br> \Hello Stanley_100