SN
Sizipiwe N

1 reviews | Active since Jun 2016

01 Jun 2016, 05:17

No follow up from management

<p>What is happening exactly with Capitec. 2 months back I contacted Capitec regarding my money that i was saving and somehow it was transfered to a wrong account and they told me they will investigate but its been 2 MONTHS nw and no one seems to get back to us and update as to what is going on with the investigation.Candice the complaint manager is the one dealing with complaint.</p> <p> </p> <p>I'm struggling financialy i have to borrow money to buy my babies nappies and food but I saved money to help me with my baby till i go back to work. </p> <p> </p> <p>I know peoplewho went to the same trouble with Capitec and we are going to expose you. We are going to the Ombudsman. I know people who gave up their monies because they dont know which steps to follow. </p> <p> </p> <p>This is nt on realy. I WANT my R3000. It was your consultants mistake why should I suffer for someone else's negligence? Is it fair?. 2 months and still my money is not in my account. This is so stressing I cry everyday, my child is suffering. </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Jun 2016, 07:00
Official

I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank