No feedback yet from capitec bank

Capitec blocked my account last of last week...last week went to the branch.. they said someone from standard report my account for suspicious ***** but did not give full incident history/strory....they said they are still investigating the incident...the investigation is handed over to ***** department...on Friday 28/03/2025 capitec agent called me and promised to call me back or write and email and give me feedback same day or either Saturday but haven't received nothing yet...been receiving sms's that my funeral policy cover and loan payments are not yet received by capitec...how will i pay them while my account is still freezed