No Feedback whatsoever

Hi my experience with Capitec is good but i wanna know what's going on with my ***** case i have not recieved any feedback or anything regarding my ***** case and i have sent the documents in same time i reported the ***** case its been 2 months now and I still haven't heard anything.

All i want is some feedback so that i know if im getting my money back cause i was ****med and reported it. Last person i spoke to was from capitec customer services very friendly guy cant remember his name but he said he will send a message to the person in capitec handeling my case and then after this i never recieved any kind of feedback.

Please tell me what is going on so i know and can rest cause i already wrote the money off as a loss but i still want to be updated at least with the progress of the case cause when i contact via whatsapp its says there is no ***** case open so this is why i am writing the review to ask someone who reads this review at capitec to give me a solid answer.