NO FEEDBACK TO RESOLVE PROBLEM WITH FUNDS REFUNDS

My mothers money was transferred from her account via cellphone banking on the 15th of January and she reported the case to the branch and the call-center and they told her that the money was transferred to another Capitec account and immediately they are going to freeze the account and conduct some investigation they will come back to us after 9 days no one bothered to update us and when we called them they said we must wait for another 31 days its 23 days now and we have not received any updates <br> <br> What irritates the most is the fact that we have to keep on calling Capitec and they always give us another waiting period they dont bother calling my mother meaning they do not care about their customers but on T.V they are busy with adverts that talks about more security and how much they care about their customers> This is the reff No ***7