no feedback, telephone lines just ring

app**** for a loan over the internet on 6 feb, was told it was approved, and told to go to branch with all relevant documents, I get to the branch to be told that the telephone application is not valid. (why is it their in the first place, absolute waste of my time). we had to re apply, to be told we cant go because the system cannot pick up the company that employs me. was told that they had to send my details to head office, and they would get back to me on Monday 9 feb. this did nt happen, even now. I have an approved loan at African bank, with a very high intrest rate, but it seems like I will take it , since capitec is showing so much disintrest in my loan.all the numbers (3 of them) that I was given either don't work, or ring till kingdom come.