No feedback regarding application

Worst experience ever, called Capitec bank on the 6th October 2019 asking for financial assistance, spoke to a lady who assisted me. I sent the lady all my documents,on Monday the 07th I called to request feedback on the status of my application,she advised I needed to send the docs again which I did. Today is the 14th October 2019 and I still have not received any feedback and each time I call them requesting feedback and each time different agents advice me that they would put me through to her but she never answers when I call. I I spoke to one agent somewhere in last week and he advised that there was nothing on their system and he would send a mail advising her to call me and he would include her manager in the mail.

Dear Capitec Bank your status is dropping...