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On 24th February 2020 I logged a complaintAbout a person using a capitec account for *****. I was contacted by Natasha Williams from complaint management advising me that the person using capitic for ***** transferred the funds into an fnb account, she also stated that the account will be frozen for 48hours therefore I need to send through a case number and and affidavit. To get the case number and affidavit was difficult but I managed to get and sent it on the 26th, I even called and spoke to her confirming received the affidavit and case number. I sent an email on the 29th requesting feedback, I called on 02 and 3rd of March for feedback but I am unable to get through to Natasha. I have sent an email again today but still nothing. The 48 hours of the account being frozen has long passed. So anybody can open a capitec account use it for *****,transfer the money into other banks and nothing will be done.