No Feedback provided since 28th June 2018 - pathetic service

I spoke to Noluthando form Capitec call centre on the 28th June 18 regarding my account where money was transferred to an incorrect person from my Capitec Account, she advised me that she will listen to the previous call and get back to me. I have since been waiting for that call, I have given her my contact details and she never called me back. I need to know about the R3000 which was transferred to the wrong account and why hasn't anyone called me as promised by Noluthando. I called again today and spoke to Asiphe who also could not help, and just red previous notes from the system even though I told her I want to lodge a complain, she could not even log it for me.