No feedback or urgency at all

I would please like someone in a managerial position to please call me to assist me with my disability claim Insurance I have submitted months ago and have to keep on asking for feedback I submitted documents that was requested from myself and the service I'm getting is so pathetic why must I go thru so much red tape to be assisted I pay for the insurance not that it's for free then when u need to access or get approval it's a thousands documents you need to submit why ...If I must be asked for more documents then I'm.really seriously going to escalate this to the highest authorities tour customer care and service desk staff are all on different levels ones will ask 2 documents then another will ask 4 documents there should be one standard for everyone..I'm.tired of asking for feedback really can I please get assistance with someone who can direct me to the right person to speak to.please