No feedback on ***** report!

I've been a happy customer with Capitec for 10 years. However, I am very dissapointed how they have handled my unauthorized transaction claim from the beginning of March 2023. I have been waiting for a call from their ***** department since then to inform me of the outcome of the incident I reported.

Calling the ***** line has not helped. I am transferred from department to department or promised that I will receive a call in the next day or so and the call never comes!