No feedback on my query

I am really dissapointed with the service I am receiving from capitec bank.I sent money to someone on the 30th of December then realised that the money was sent to the wrong person and then I communicated with them then they said they were investigating and it will take 3 days to investigate and I did not get feed back.They sent me an email saying my case is handled by Shidre Peters.No feed back from Shidre then when I asked if there is feedback after days they told me my case is now handled by Trevoni Smith.I am still waiting for feedback and they said they will communicate via APP but sill nothing.