No feedback on money that has disappeared

The father of my children deposited money into their account on the 23 May 2015 , the money to this day is still not reflecting in their accounts. The manager of the branch does not get back to after me making several calls and trips to this this branch . As she says claims this is the first time they have come across this incident. The forensic department states that they can not trace the money yet I have the receipts . So is Capitic just going to ***** the money that is rightfully my children's as I have proof of this deposit OR is someone going to get back to me as it is over a month and I havnt heard anything from Capitec since the 7th June 2015. Like I'm just going to forget about R13000 . Capitec needs to rectify this or I will take things further. My incident number for the query is ***3