NO Feedback on credit application.

I just recently moved my salary account to Capitec bank, it was a disaster. half my debit orders did not go off, even my credit facilities held with Capitec did not go off my Capitec bank account. not a single loan payment has been skipped since taking up credit with Capitec. If the ***** ups with the salary switch is going to be the cause of my further application for finance being declined, that would be wrong. I have app**** for additional credit via the app about 3 weeks ago. I still don't know what the outcome is. If I do not qualify kindly just inform me, but I am left hanging having to weekly send msgs to the whatsapp line just to try to find out what is going on. This is not the service I expected from Capitec.