NM
Nomsa M
1 reviews | Active since Dec 2019
10 Sept 2020, 09:54
No feedback on Capitec Bank Funeral Claim
I submitted a funeral claim with Capitec Bank 3 weeks ago and since then, emails have been going back and forth. Different agents send me emails requesting the same information I have provided in previous emails. I even went to the branch to re-submit all the required documentation but I have not received any feedback. Please process my claim.
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Replies (2)
Capitec Bank's replyOfficial
10 Sept 2020, 11:31I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply10 Sept 2020, 11:31
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
NM
Nomsa M's updateReviewer Update
23 Sept 2020, 17:01We are way past the five working days that has been communicated to me by Complaints Management and the situation has not been resolved. However, the business is quite diligent in collecting monthly premiums and failing its clients.
NM
Nomsa M's update23 Sept 2020, 17:01
Reviewer Update
We are way past the five working days that has been communicated to me by Complaints Management and the situation has not been resolved. However, the business is quite diligent in collecting monthly premiums and failing its clients.