NO FEEDBACK-NO SOLUTIONS-AND NO SERVICE

On the 27th of February I went into Capitec Tambotie Mall to have my bank card replaced as it was lost the previous day. My husband and I use one acc and it is thus a secondary card on his acc. The lady that assisted me informed me that she would not be able to assist me as the systems gives an error (validate primary customer first)which had been done and a case was logged for me that would take 7 days to resolve. 7days later I went to Capitec again just to be informed that the same issue has not yet been resolved and that I would have to wait until Monday for feedback which never happened! Today I get a call from Capitec Tambotie (13days later) to tell me that there is still no answer. When I complained to the lady that called me and said that this is unacceptable and extremely bad service her response was "yes I understand" No one tells me what the issue is or when it is gonna be resolved and in the meantime I am stranded without a bank card. I feel that this is very bad service from a world class bank !!!!!!